$50 monthly sub added to my iPhone repair

2022.01.25 01:36 waitingattheairport $50 monthly sub added to my iPhone repair

Daughter's iPhone screen was shattered. Took it into a national chain that said when I break they Fix.
They were understaffed and there was a big line. None of the transactions were quick, the salesperson/ tech said everyone had covid and was out.
I noticed people shaking their heads and saying no repeatedly. The tech wasn't looking at phones , but bantering and pushing some thing unwanted.
Finally it was my turn. iPhone 11 screen was $179 and maybe ready in a few hours. Whatever I thought, expensive, but get it done.
Me "Any Discounts?" Tech - we have $25 off. We can do it today and will need $25 now. Me "ok" He rings it up and presents me with a meter long CVS type reciept. Paid the $25.
Later that day I did my monthly check on my spam filter and had a text from we fix your broken phones that welcomed me to a monthly subscription. WTF!
I called the number in the text and after 10 minutes they did answer. The rep was very effusive and obviously was used to dealing with angry people. "Oh how's the weather there" and "that's not the way we operate as a business".
I told her I had been fraudulently subscribed. She spent 5 minutes going through the benefits of the subscription and how awesome it was. She told me she would send me an email I could enroll and there would be a phone number then on discontinuing the service.
I said nicely I am not interested in a separate phone call to cancel the service. Please cancel now. She would not let me off the phone I continued for about another minute and repeated my demand and hung up.
So it's the next day my iPhone is still at the shop has not been repaired, and I am the proud owner of a $50 a month subscription that fixes devices with substantial deductibles (But excludes phones)
I am assuredly unhappy.
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